Shipping & Delivery Information
- Cash on Delivery (COD) – Available for orders inside Dhaka.
- Advance Payment for Outside Dhaka – A partial payment of 130 TK is required to confirm the order.
- Order Processing Time – Orders are processed within 24 hours.
- Order Confirmation – We verify and confirm your order via phone call.
- Real-time Order Tracking – Get updates on your order status anytime.
- Estimated Delivery Time:
- Inside Dhaka: 24-48 hours
- Outside Dhaka: 24-72 hours
- Product Inspection – Customers can check the product in front of the delivery person before accepting it.
Return & Replacement Warranty
We offer a 3-day replacement warranty under the following conditions:
- Non-Genuine or Fake Products – Must notify us within 24 hours of receiving the product.
- Physically Damaged Products – Report immediately in front of the delivery person or provide an unboxing video as proof.
- Wrong Product Received – If the item differs completely from the website image.
- Change of Mind / Incorrect Order – Only applicable for unopened items.
For full details, please check our Return Policy page.
Refund Policy & Process
We offer refunds under the following conditions:
- Replacement Not Available – If we are unable to provide a replacement for your order.
- Order Cancellation – Eligible if you cancel before the product is shipped.
- Wrong Product Delivered – If you receive an incorrect item.
- No Replacement Requested – Refunds are available for unopened items if you do not want a replacement.
🚫 Note: We do not offer exchange services.
For complete details, visit our Refund Policy page.
Order Confirmation
We deliver to almost all locations in Bangladesh through our reliable delivery system and courier services. Our services include home delivery and door-to-door delivery for your convenience.
✅ Cash on Delivery (COD) – Pay for your order after receiving the product.
✅ Product Inspection – In most locations, you can check the product before making payment.
For more details, explore our Shipping Policy page.
Zia (verified owner) –
In truth, SOUNDPEATS is not a new player in the true wireless earbud market and has built its reputation entirely on offering good value. A brief look at its product website reveals that it has produced earbuds in a variety of styles, from necklace buds to the bud and stem, AirPods-inspired design we currently use.
Zami Ullah (verified owner) –
acca delivery rider der eto somoosa ken delivery dite chole ase na janiye ! apnader ucit delivery rider der niye kaj kora
Kamal Khan (verified owner) –
Here, SOUNDPEATS has done a respectable job. Even at substantially higher pricing, they are in line with the majority of other genuine wireless earbuds. Despite being plastic and lightweight, they don’t feel any more likely to break despite being less expensive, even when the stems are pushed firmly.
Rahman Anisur (verified owner) –
apander kas theke first order er experience ta valo chilo tobe vai apnara delivery ta free kore dilen khusi hoitam but kintu dilen na, kintu apnader theke second time order korle obossoi discount diben
Riajul Islam Robin (verified owner) –
The sound quality of these Capsule3 Pro earbuds is unquestionably good, especially when streaming Hi-Res audio with LDAC enabled. I’ve primarily used them to watch videos and listen to music. They work well for mobile gaming, however to maximize energy life, I advise disabling LDAC and only utilizing the AAC codec while using headphones with the Game mode enabled.