HOCO ESD12 Cool mix headphones with backlight

Shipping & Delivery Information

• • Cash on Delivery (COD) – Available for orders inside Dhaka.
  • Advance Payment for Outside Dhaka – A partial payment of 130 TK is required to confirm the order.
  • Order Processing Time – Orders are processed within 24 hours.
  • Order Confirmation – We verify and confirm your order via phone call.
  • Real-time Order Tracking – Get updates on your order status anytime.
  • Estimated Delivery Time:
    • Inside Dhaka: 24-48 hours
    • Outside Dhaka: 24-72 hours
  • Product Inspection – Customers can check the product in front of the delivery person before accepting it.

Return & Replacement Warranty

We offer a 3-day replacement warranty under the following conditions:

• Non-Genuine or Fake Products – Must notify us within 24 hours of receiving the product.
• Physically Damaged Products – Report immediately in front of the delivery person or provide an unboxing video as proof.
• Wrong Product Received – If the item differs completely from the website image.
• Change of Mind / Incorrect Order – Only applicable for unopened items.

For full details, please check our Return Policy page.

Refund Policy & Process

We offer refunds under the following conditions:

• Replacement Not Available – If we are unable to provide a replacement for your order.
• Order Cancellation – Eligible if you cancel before the product is shipped.
• Wrong Product Delivered – If you receive an incorrect item.
• No Replacement Requested – Refunds are available for unopened items if you do not want a replacement.

🚫 Note: We do not offer exchange services.

For complete details, visit our Refund Policy page.

Order Confirmation

We deliver to almost all locations in Bangladesh through our reliable delivery system and courier services. Our services include home delivery and door-to-door delivery for your convenience.

✅ Cash on Delivery (COD) – Pay for your order after receiving the product.
✅ Product Inspection – In most locations, you can check the product before making payment.

For more details, explore our Shipping Policy page.